Receiving PIN and Dialing instructions.

How do I get my telecard?

- You receive an email from us, which contains PIN number, Toll Free Access number and Dialing Instructions – all that you need to make a phone call. The phone card doesn’t have physical form, and email is the only way of delivery.

- Most of our Verified customers also receive PIN(s) and all instructions instantly to the screen.

How long does it take to receive PIN and Dialing Instructions since an order was approved?

- First Time Buyers and Unverified Customers may receive Request Letter for Verification and may be asked to contact Customer Service. It takes a couple minutes to receive your PIN and Dialing Instructions upon contacting our customer service representative.

- Most of our Verified Customers receive PIN(s) and Dialing Instructions instantly on the screen and a copy to email box.

What to do if I didn't receive my PIN in 15 minutes?

- Please check the email address and make sure you didn’t make any typo entering it. – There is some problem with your mail server. Please fill out our Contact form asking to resend your card’s information or contact us by phone.

- Most of our Verified Customers may go to "Home" » "My Account" » "Purchase Report(s)". Choose the right invoice number and click on it for details.

Lost my PIN and Access number, where can I find this information?

- All our customers may find an email with PIN and Dialing Instructions in their email box.

- Most of our Verified Customers can find this information if they go to "Home" » "My Account" » "Purchase Report" and click on particular invoice number for details. If you still have difficulties, please contact us.

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